Shipping/Ordering

SHIPPING/ORDERING

FREE STANDARD SHIPPING OVER $80.00. We offer free Standard Shipping on all Canadian orders over $80.00 before tax (with certain exclusions). Our hours of operation are Monday – Saturday from 10AM-5PM Eastern Daylight Time  (EDT) We understand you want to get your products as soon as possible so we do our best to get your products to you at your earliest convenience, but if your order has not reached you within 10 days of processing, please email *NEED TO SET UP MY EMAIL** with subject line: ORDER NOT RECEIVED. Please also include your order number or PayPal transaction ID number so we can assist you with any issues.
We do not ship to P.O. Boxes, FPO & APO addresses and Shop & Ship Addresses

OFFERS AND PROMOTION CODES

To take advantage of a special promotion, you must enter a valid promo code in your Shopping Bag BEFORE Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted. Please read the details associated with each promo code carefully for valid offer period and restrictions.

INTERNATIONAL ORDERS

We ship to lots of places around the world- just select your country at checkout.  Our products are shipped from Toronto, Canada. International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from WWW.DESIREDEYESINC.COM, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Desired Eyes Inc does not collect duties and taxes and cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
We do not ship to P.O. Boxes, FPO & APO addresses and Shop & Ship Addresses

SAFE SHOPPING GUARANTEE

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

ORDER CANCELLATION

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

RETURNS/EXCHANGES

All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at ***insert email here*** with the subject line: DAMAGED, and include your order number.

Please note, for lashes, due to the fact that they are all handmade, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment this does not constitute as damaged items.
Damages from shipping, we will need to be reviewed and we cannot guarantee this will resort to replacement of product.